Returns

We hope you’re delighted with your purchase. If you wish to return your order, you may do so within 28 days of receipt for a refund.

Please note that monogrammed items are non-returnable.
RETURN POLICY

To be eligible for a return, your item must be unworn or unused, in the same condition in which you received it, with tags attached where applicable, and in its original packaging. Proof of purchase is also required.

Non-returnable items
We are unable to accept returns on gift cards or monogrammed items.

Exchanges
We do not offer exchanges. If you wish to order a replacement item please return your original order using our returns process, and then repurchase the correct item.

Refunds
Once we have received and approved your return, we will notify you. Your refund, excluding any shipping fees, will then be issued to your original payment method.

Please allow three to four working days for the refund to appear in your account after it has been processed.
HOW TO MAKE A RETURN

To request a return, or if there is an issue with your order, please email us at infowith the following information:

  • Your name
  • Order number
  • Reason for return
  • Item details, including colour and size where applicable

We will contact you within 48 hours using the same method of communication.

Once your return has been accepted, we will provide instructions on how and where to send your parcel. Please note that items returned without first requesting a return will not be accepted.

Returns are not pre-paid and are the customer’s responsibility and expense. We recommend using a secure, trackable and insured delivery service.